Refund policy

Refund Policy

At My Eco Green, we are committed to providing you with high-quality, eco-friendly products that align with your sustainable lifestyle. If you’re not completely satisfied with your purchase, we’re here to make it right. Please review our refund policy below to understand how we handle returns and refunds.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The item must be in its original, unused, and undamaged condition.

  • The item must be returned within 30 days of the delivery date.

  • Proof of purchase (order number or receipt) is required.

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Items that have been used, damaged, or altered after delivery.

  • Personalized or custom-made products.

  • Gift cards or downloadable digital products.

3. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Us: Email us at contact@myecogreen.com with your order number and reason for return. We’ll provide you with a Return Authorization (RA) number and instructions.

  2. Pack the Item: Securely pack the item in its original packaging, including all accessories and documentation. We encourage you to use eco-friendly packaging materials to align with our sustainability mission.

  3. Ship the Item: Send the item to the address provided in the return instructions. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

4. Refund Process

Once we receive your returned item, we will:

  1. Inspect the item to ensure it meets our return eligibility criteria.

  2. Process your refund within 5-7 business days.

  3. Issue the refund to your original payment method. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.

5. Exchanges

If you received a defective or incorrect item, we’ll gladly exchange it for the correct product. Please contact us at contact@myecogreen.com with your order number and details about the issue. We’ll provide instructions for returning the item and shipping the replacement.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at contact@myecogreen.com. We may request photos of the damaged item and its packaging to assist with your claim. Once approved, we’ll provide a prepaid return label and process a replacement or refund at no additional cost to you.

7. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please:

  1. Check your bank account or payment provider for any pending transactions.

  2. Contact your bank or payment provider, as processing times may vary.

  3. If the issue persists, email us at contact@myecogreen.com for assistance.

8. Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

  • Shipping costs for the original order are non-refundable.

9. Eco-Friendly Returns

At My Eco Green, we are committed to sustainability. When returning items, we encourage you to:

  • Use recyclable or biodegradable packaging materials.

  • Reuse the original packaging if possible.

  • Avoid excess packaging to minimize waste.

10. Contact Us

If you have any questions about our refund policy or need assistance with a return, please contact us at: